At Mama Leaf Organi, customer satisfaction is very important to us. We aim to provide a smooth, transparent, and reliable shopping experience. Please read our Refund & Cancellation Policy carefully before placing an order on https://mamaleaforgani.shop/.
1. Order Cancellation & Modification
- Orders can be cancelled or modified within 24 hours of placing the order.
- To request a cancellation or change, please email us at [email protected] with your order details.
- After 24 hours, cancellation or modification may not be possible as the order may already be processed or shipped.
2. Eligibility for Refund
Refunds are only applicable in the following situations:
- Non-Delivery: If your order is not delivered.
- Defective or Incorrect Product: If you receive a damaged, defective, or wrong item.
- Recent Orders: If the cancellation request is made within 24 hours of purchase.
3. Returns for Damaged or Incorrect Items
- If you receive a damaged, faulty, or incorrect product, you must inform us within 7 days of delivery.
- Please provide clear details and photos (if possible) when contacting our support team.
- Once the returned item is received and inspected, we will offer either a replacement or a refund, depending on the situation.
4. Non-Refundable Situations
Refunds will not be provided if:
- The return request is made after the 7-day period.
- The product has been used, altered, or damaged after delivery.
- The order was delivered correctly but the customer changed their mind.
5. Product Variations
Mama Leaf Organi cannot guarantee changes in product variations such as color, size, packaging, or style once the order has been confirmed. Such requests will be handled on a case-by-case basis.
6. Contact Us
For order cancellation, modification, or refund-related concerns, please contact us: