Thank you for choosing Mama Leaf Organi. We want you to be fully satisfied with your purchase. If you are not satisfied for any reason, this Returns & Exchanges Policy explains the process clearly and simply.
1. Eligibility for Returns & Exchanges
- Return or exchange requests must be made within 1 working day of the delivery date.
- Products must be returned in their original condition — unused, unopened, undamaged, and in original packaging.
- Before sending any item back, please contact our customer support at [email protected]. Our team will guide you through the return process.
2. Inspection & Approval
- Once we receive the returned item, our quality control team will inspect it.
- If approved, you may choose one of the following options:
- Replacement or exchange for the same product (subject to availability)
- Refund to the original payment method
- Refunds usually take 5 to 10 business days, depending on your bank or payment provider.
3. Damaged or Incorrect Products
- Please check your order immediately upon delivery.
- Any damaged, defective, or incorrect item must be reported within 3 working days of delivery.
- We may request photos or videos of the product before approving a replacement or exchange.
4. Return Shipping Costs
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable.
- We recommend using a trackable courier service to avoid lost returns.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
- Gift cards or promotional/free items
- Products marked as Final Sale
- Items that have been used, altered, or damaged after delivery
6. Need Help?
If you have any questions or need assistance, please contact us: